Who is your courier?
We use UK Mail for our all our deliveries across the UK and Europe.
With UK Mail you get much more than just a parcel carrier. Thanks to their industry-leading technology each of our customers will receive a one hour delivery window via SMS or email, allowing you to track the progress of your parcel on a map.
Where do you deliver to?
We deliver to the UK, and to mainland Europe.
We can deliver items (Worldwide) - please contact us for a quote at firstname.lastname@example.org
How do you process your orders?
Any order placed online before 9am will be dispatched that same day, any orders placed after 9am will be sent the following working day.
Orders submitted on a Friday after 9am will be dispatched on the next available working day (Monday).
Dispatch Time and rules
Standard Delivery takes 2-3 days
Next Day Delivery is delivery within 24hrs of ordering if ordered before 9am on that working day (Monday to Friday Only - excluding bank holidays).
Saturday delivery must be ordered before 9am on a Friday to enable dispatch that same day for guaranteed delivery by our couriers.
How much does it cost to the UK?
Standard Delivery is £4.00 and takes 2-3 days
Next Day Delivery is £7.00
Next Day Delivery Before 12 Midday is £10.00
Saturday Delivery is £20.00
Saturday Delivery Before 10.30am is £25.00
Free Delivery is available on orders over £25.00 in value.
How much does it cost to Europe?
Deliveries to mainland Europe cost £13.50 regardless of weight, orders over £150 to mainland Europe are free of charge.
How long does it take?
All standard deliveries to the UK aim to be delivered between 2 - 3 days, deliveries to Europe can take up to 5 days or longer. If you have chosen next day or a special delivery service at checkout then your delivery will be delivered within that time frame.
How can i track my order?
UK Mail will send updates to your phone via SMS and via email as to the progress of your order until it is delivered.
What to do if there is a problem with a delivery?
You can either email email@example.com or call us on 01438 352415.